Privacy Notice

Information We Collect

When you visit our website, we may collect information about your visit from your device. This data helps us understand how you arrived at our site, the date of your visit, and any search engines that may have referred you. We collect this information to continuously improve our functionality.

The information you provide falls into two general categories (user-provided information and website usage information), both described in more detail below.

Personal Information You Choose to Share

To make your experience as smooth as possible, we may ask for Personal Information such as your name, phone number, and email address when you register with Futzo. Below we describe some of the ways in which you may provide us with information, along with how we may use it.

How We Use Your Information

Personal data provided to the Controller will be used for evaluation, analysis, management, careful transfer, proper disposal, responsible disclosure, storage by any means, and any access-related activities.

The Controller is committed to the principles of lawfulness, consent, information, quality, purpose, loyalty, proportionality, and accountability. All data we collect is done lawfully, with your consent, and is limited to what is necessary to provide you with quality service.

Only authorized Controller personnel may access the database containing your data, in accordance with our internal policies. We have implemented security measures to protect your personal data against unauthorized damage, loss, alteration, destruction, access, or processing.

We only use the Personal Information you provide to deliver the products and services you request, inform you about new offerings, and share relevant promotions. We generally share your information only with our affiliated or subsidiary companies.

Under Mexico's Federal Law on the Protection of Personal Data, you may exercise the following rights ("ARCO Rights"):

• Access: Request access to your personal data through the procedure described below.
• Rectification: Ask us to correct any inaccurate or outdated data in our records.
• Cancellation / Deletion: Request the deletion of your personal data. To exercise this right, email us at soporte@futzo.io or visit our data deletion page.
• Objection: Object to the processing of your personal data.

In accordance with Article 29 of the LFPDPPP, you may exercise these rights in person at our address (10:00 AM – 2:30 PM) or by certified mail. Include:

A copy of your official ID (voter ID, passport, or professional license). If acting through a legal representative, include authorization documents and their ID.

A clear description of your data and what action you want us to take (access, correct, delete, or object). For rectification requests, attach supporting documents.

Any additional information that helps us locate your data, such as your account reference.

The original signature of the data subject or legal representative.

Once we receive your request, we will respond within 20 calendar days. If approved, the action will be completed within 15 calendar days of our response.

Registration, Authentication, and Verification

Futzo uses third-party services to simplify registration, authentication, and verification:

Google and Facebook

• Data Collected: Name, email address, profile photo, and any other information you explicitly authorize via Google and Facebook APIs.
• Purpose: To enable fast and secure registration and login.

External Privacy Policies:

• Google Privacy Policy
• Facebook Privacy Policy

WhatsApp OTP Verification

Data Used: Mobile phone number.

Purpose: To verify your identity via a one-time passcode sent through WhatsApp.

Third-Party Providers: Our OTP service is operated by authorized third parties who comply with strict security and confidentiality standards.

Security Limitations

Data shared with Google, Facebook, or WhatsApp is used exclusively for the purposes stated. Futzo does not store or use information beyond what you have authorized.

Surveys and Questionnaires

We may occasionally ask visitors to complete online surveys about their activities, interests, and opinions. These surveys help us improve our service and may ask for your name and email address.

Cookies / Website Usage Information

When you visit Futzo, we may use cookies to retain information about you. A cookie is a small text file that often includes an anonymous unique identifier and additional data required for certain site features.

When you visit our website, it may send a session cookie to your browser if your settings allow it. For your privacy, your browser only allows our site to access cookies it sent — not those from other websites. Unless otherwise stated, all cookies are necessary for the provision of our services.

Most browsers can be configured to alert you when a cookie is sent and to let you reject it. Note that rejecting cookies may limit access to certain features of our website.

In some cases, rejecting a cookie may mean you cannot use a specific feature or section of our website. This may also negatively affect the display and operation of the site.

Transparent GIFs

When you visit us, we may also use transparent GIFs (also known as web beacons or pixel tags) on our website and in our communications. These are typically one-pixel transparent images that help verify whether a page or message has been viewed. We use this information to generate more accurate reports, improve the effectiveness of our marketing campaigns, and enhance the user experience.

IP Addresses and Clickstream Data

When you visit us, our servers automatically collect your IP address and may log your domain name, referring page, pages visited on our site, the next site you visit, and other information about your browser and device. We use this for internal administration, diagnosing server issues, and managing our website. IP addresses are not used to contact users who have not voluntarily provided contact information.

Opt-In and Opt-Out Rights

You have the right to opt in or out of different uses of your Personal Information. Your information will not be shared with third-party providers unless you authorize it. You may opt out of promotional emails by clicking the "unsubscribe" link in any email from us.

Please note that even if you opt out of promotional messages, we may still contact you about your account, transactions, and relationship with us.

Using, Sharing, and Disclosing Personal Information

We may engage third parties to help us operate and maintain our website and deliver our products and services. We may share your information with service providers and affiliated parties (such as web hosting, email, analytics, and payment processing companies). These providers are contractually prohibited from using or disclosing your information except as necessary to provide services on our behalf or as required by law.

Aggregate Statistics

We may share non-personally identifiable aggregate statistics about user behavior (such as general patterns or demographic reports that do not identify individuals) with third parties. This data is collected using third-party cookies and other external tracking tools.

Legally Required Disclosures

We may disclose your Personal Information if required by law or court order, or if we believe it is necessary (a) to comply with applicable law or legal proceedings; (b) to protect and defend the rights and property of Futzo, our website, and users; or (c) to protect the safety of users, Futzo, or third parties in emergency circumstances.

Third-Party Websites

From this website you may visit or link to other websites operated by us or by unaffiliated third parties. Those sites may have their own privacy practices. Since this Privacy Notice does not cover those websites, we encourage you to read their privacy policies.

Children's Privacy

This website is not directed at children under the age of thirteen. We do not knowingly collect Personal Information from children under thirteen. If we learn that we have inadvertently received such information, we will delete it from our records.

Security

We use industry-standard physical, administrative, and technical security measures to protect your Personal Information, including SSL encryption for sensitive transmissions. While we strive to protect your data, we cannot guarantee its security over open internet connections against unauthorized third-party intrusion.

If you contact us by email, please be aware that your transmission may not be fully secure. We are not responsible for unauthorized disclosure resulting from errors during transmission.

In the unlikely event that we believe your Personal Information has been compromised, we will notify you promptly — and where required, by email.

Data Deletion and Right to Erasure

You have the right to request the permanent deletion of your personal data stored by Futzo. This includes your account, profile information, tournaments, teams, players, and any other data linked to your user.

How to request deletion of your data:

• By email: Send a message to soporte@futzo.io with the subject "Data Deletion Request". Include the email address associated with your account.
• Via Facebook settings: If you used Facebook to sign in, you can revoke access and request deletion of linked data by following the instructions on our data deletion page.

Once we receive your request, we will process it within a maximum of 30 calendar days and confirm by email when deletion is complete. Please note that some data may be retained to comply with legal or tax obligations under applicable law.

Updates to Our Privacy Notice

This Privacy Notice may be updated from time to time to reflect changes in law, our data practices, the features of our Services, or advances in technology. We encourage you to review it regularly. You can confirm the current version by checking the "last updated" date at the top. By continuing to use our Services, you acknowledge that you have read and understood the latest version. We will notify you of material changes via a pop-up or other means before they take effect.